Delivery & Returns
Shipping & Returns
At Dubai Luxury Watches, we ensure that every timepiece reaches you with white-glove service, full insurance, and meticulous care. Your investment is protected at every step, whether you're a collector in Dubai or overseas.
Free Shipping
On orders AED 18,000+
Fully Insured
Every luxury watch
7-Day Returns
Hassle-free
Worldwide
30+ countries
Delivery Information
Shipping Policy
Shipping Policy
We deliver authentic Swiss-made watches worldwide with discreet, fully insured packaging.
- ✓Door-to-door service with signature confirmation
- ✓Real-time tracking on every shipment
- ✓Discreet, unmarked luxury packaging
Shipping Costs & Insurance
We offer competitive shipping rates with full insurance coverage to protect your investment.
All shipments include full insurance coverage to protect your investment. Additional coverage is available upon request.
Order Processing
Each watch is authenticated, inspected, and regulated before shipping:
- ✓In-stock pieces: 1-2 business days
- ✓Special orders: 3-5 business days
- ✓Vintage or limited editions: 2-4 business days
- ✓Orders placed after 2 PM ship the next business day
International Delivery
We ship to over 30 countries with customs documentation, full insurance, and concierge support.
- ✓Buyer responsible for customs duties and taxes
- ✓DDP (Delivered Duty Paid) available in select regions
- ✓Estimated delivery: 7-14 business days (customs-dependent)
Returns & Exchanges
Return Policy
Return Policy
We offer a 7-day inspection window from delivery. If a watch doesn't meet expectations, return it for a full refund.
- ✓Unworn and in original condition
- ✓Include all original packaging, papers, and accessories
- ✓Return shipping insured and covered for UAE customers
- ✓Custom orders, vintage pieces, and limited editions may have special return terms — contact our concierge team for details
How to Return
Follow these simple steps to initiate a return:
Warranty & Authenticity
Every timepiece from Dubai Luxury Watches comes with authenticity guarantee. Manufacturer warranties apply where relevant, and our concierge team can assist with any service coordination.
- ✓WhatsApp: +971 585112282
- ✓Address: Supreme Court Complex - 5 - 1st Floor, Office No: 112 Riyadh St - Umm Hurair 2, Umm Hurair 1 - Dubai
Damaged or Lost Shipments
All shipments are fully insured. In case of loss or damage:
- ✓Inspect immediately upon delivery
- ✓Report damage within 24 hours
- ✓Full replacement or refund guaranteed
- ✓Signature confirmation is required for all shipments
Questions About Shipping or Returns?
Our concierge team is available to assist with any questions about delivery, customs, or returns.
Last Updated: December 2025