Help Center
Frequently Asked Questions
Everything you need to know about purchasing, authenticating, and caring for luxury timepieces.
Ordering & Payment
Cash, credit cards, wire transfers, and trade-ins are all accepted.
Yes, all orders are fully insured and processed securely.
Yes, our concierge team can reserve your desired timepiece.
Currently, we accept full payment only; no financing available.
Authenticity & Verification
Every watch is inspected and verified by our expert team.
Yes, all watches include original packaging and certificates when available.
Absolutely — you may use any certified watchmaker or specialist.
Shipping & Delivery
UAE: 2-3 business days; International: 5-10 business days.
Yes, all shipments are fully insured at no extra cost.
Yes, we deliver to over 30+ countries globally.
Yes, real-time tracking is provided for every shipment.
Returns & Exchanges
Returns are accepted within 7 days from delivery for unworn watches in original condition.
Exchanges are reviewed case by case — contact our concierge team.
Report within 24 hours — we handle all insurance claims and replacement.
No, restocking fees are waived for eligible returns.
Warranty & Service
Yes, all watches include an authenticity guarantee and manufacturer warranty when applicable.
We coordinate servicing with authorized service centers via our concierge team.
Mechanical watches are recommended for servicing every 3-5 years.
Warranty covers manufacturing defects only; wear, accidental damage, or unauthorized repairs are excluded.
General Questions
Yes, visits are available by appointment at our Dubai office.
Yes, we assess your watch and provide fair trade-in offers.
Our prices are competitive, and we review trade-ins and offers individually.
Our team can advise based on rarity, brand value, and market trends.
Yes, located in Dubai — schedule a visit through our concierge team.
Still Have Questions?
Our concierge team is available to provide personalized assistance and answer any questions about our timepieces.